FAQ — Clovelly Kennels

FAQs

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Do we accept pet’s who need medications?

Yes. Guests requiring medications will not be charged for administration unless extreme circumstances apply. ALL medications must come in their original containers or as dispensed by your vet and must be clearly labeled.

What vaccines are required to board with us?

All guests are required to have up to date documentation in the form of a veterinary certificate prior to or on arrival. Unfortunately due to health and safety issues it is kennel policy that we will be unable to provide accommodation  to guests unless proof of vaccination is provided.

CANINE VACCINES REQUIRED:

Distemper, Hepatitis, Parainfluenza, Parvovirus

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Rabies
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Bordetella (kennel cough) * must be done AT LEAST 72 hours prior to arrival *

FELINE VACCINES REQUIRED

Panleukopenia, Calici Virus, Rhinotrachitesm

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Rabies
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What happens if there is an emergency with your pet?

With the off chance that there is a medical emergency with your dog or cat, Clovelly will react accordingly depending on the situation.

If it is an urgent emergency, we will rush your pet to the closest vet in the area. We work closely with all the vets in the Grimsby area. Once the pet it in safe hands, we will contact your emergency contact. The vet bill will be initially paid by us, and then added to your final bill at the end of your pet’s stay.

If it is NOT an urgent emergency but we do have some concerns, we will contact your emergency contact to ask for their opinion and what they would like us to do.

Your emergency contact should be somebody that you trust with making important decisions or someone that can get a hold of you while you are away.

Do we accept raw food?

Yes. We pull raw food from the freezer to defrost daily.

Office hours and location

Mondays-Fridays — 8:00 am to 6:00 pm

Saturdays — 8:30 am to 4:00 pm

Sundays — 9:00 am to 5:00 pm

* Holiday hours will vary *

* Statutory Holidays we will be open from 9:00 am to 3:00 pm *

 417 Main Street West, Grimsby ON

When do our PEAK rates apply?

We are going to be in our PEAK season for

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March break (ask for dates in effect)
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Christmas+New year's (ask for dates in effect)

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Long weekends (Friday-Monday)
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Summer months (ask for dates in effect)
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* Please note that Christmas, New years and March break have a 3 day minimum charge *

What forms of payment do we accept and do we require a deposit?

Clovelly kennels accepts payment in the form of:

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cash
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debit
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visa and master card
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*All of our rates are subject to H.S.T*

We will require a deposit of 50% upon arrival for pet vacations of 30 days or more. All guest accounts must be paid in full upon departure.

What are our check out times?

Check out is at 11 am. Any guests staying longer will be charged our daycare rate during regular season and a full day’s rate during peak season.

What are you required to bring with you?

We provide your pet with bowls, bedding, treats and toys. Owners are required to bring their own dog/cat food with them, as to not cause any upset stomachs. If you are wanting to put your dog on any walks, please send them in with their harness, gentle leader, prong collars etc. that you use to walk them with at home.