Q & A

What is rotation?

Rotation is your canine's bathroom break. All our guests are transferred from their inside units to their own individual outside runs for a period of 15 to 30 minutes, weather depending. This rotation occurs three times throughout the day.

What should I bring?

The basics required for our guests are vaccination papers and food. Clovelly has lots of bedding items to keep your pet comfortable, including elevated beds, dog beds and plush towels. We also have an abundance of toys to keep your pet busy, and bowls which are washed and disinfected after every use. However, you can bring in a pet bed with a removable cover or a blanket no larger than a beach towel and one to two toys. Clovelly also loves to treat our guests with cookies throughout the day, but you are more than welcome to bring your own.

What vaccinations are required for boarding?

All guests are required to have up to date documentation in the form of a veterinary certificate prior to or on arrival. Unfortunately due to health and safety issues we will be unable to provide accommodation to guests unless proof of vaccination is provided. Canine Vaccinations Required

  • Distemper
  • Hepatitis
  • Parainfluenza
  • Bordetella (Canine Influenza)
  • Rabies
  • Parvovirus

Bordetella Vaccination

**Must be done a minimum of 72 hours prior to arrival
**Bordetalla is a preventative measure for kennel cough

Feline Vaccinations Required

  • Panleukopenia
  • Rabies
  • Calici Virus
  • Rhinotrachitesm

My pet is on a special diet due to allergies, medication condition etc. Can you accommodate that?

Yes, we are able to accommodate different diet regimes. We understand the importance of diet in regards to your pet's health, and will continue to follow it while you are away, whether it be a strict diet of own food/own treats, raw food, gluten free or even a vegetarian we'll ensure your pet's diet remains on track no matter how tasty that treat might look!

My dog is a puppy, can they be boarded?

Yes your new puppy can be boarded! Puppy vaccinations can be done at the following times:

5-6 Weeks (112 Months): Bordetella, Distemper, Parainfluenza
8-12 Weeks (2 to 3 Months): Full D.H.P.P (Distemper, Hepatitis, Parainfluenza, Paravovirus)
12 Weeks (3 Months): Rabies

My pet's on multiple medications, can they be boarded?

Yes! We just ask that all medications come in their original containers and bottles be clearly labeled. If you like to disguise your pet's medication in food, please bring in those tasty tricks as well.

All guests requiring medication will not be charged for administration unless extreme circumstances apply.

If you have any concerns feel free to contact us prior to your pet's stay.

Do you take diabetic pets?

We are happy to accept your diabetic pet. Please call to inquire further and help us to develop your pet's medical care plan prior to their stay. A moderate fee for insulin will be applied.

Will my pet be socialized with other guests?

Your pet will only be socialized on our Pod Play with your consent. All our guests have their own personal indoor and outdoor units.

When do I pay my bill?

Your bill can either be paid at the beginning of your stay or when you pick-up. We take payment in the form of cash, debit, visa or master card.